lucubetPrivacy Policy

This page describes what we collect when you use lucubet and how we keep that data protected. We collect personal information (name, email, ID number), payment information (bank or wallet details), and activity data (bets placed, games played, login history). We use this information to verify your identity, process deposits and withdrawals, settle bets, and comply with financial regulations.

We do not sell your data to third parties. We may share your data with payment processors (to handle deposits and withdrawals), compliance partners (to verify your identity), and law enforcement (if required by law). We share only the minimum data necessary for each purpose. Your data on lucubet is protected by SSL encryption and stored on secure servers with restricted access.

This policy applies to all users of lucubet, regardless of location. If you have questions about how we handle your data, contact our support team via email or live chat.

What Data We Collect on lucubet

We collect several categories of data when you use lucubet. First, we collect account information: your email address, password (encrypted), legal name, date of birth, and national ID number. This information is required to open an account and complete KYC verification.

Third, we collect activity data. This includes every bet you place (match, amount, odds, outcome), every game you play (game name, stake, result), your login history (dates, times, devices), and your account balance history. We also collect your IP address and device information (browser type, operating system) for security purposes.

Fourth, we collect communication data. If you contact our support team, we store your email messages, live chat transcripts, and any attachments you send. We use this data to resolve your issue and improve our support processes.

Personal data

Name, email, date of birth, national ID number. Required for account opening and KYC verification.

Payment data

Transaction amounts, timestamps, and tokenized payment method references. We do not store full bank or wallet credentials.

Activity data

Bets placed, games played, login history, IP address, device information. Used for account security and fraud prevention.

How We Use Your Data on lucubet

We use your data for several purposes. First, we use it to verify your identity during KYC verification. We compare your submitted information against government registries and international fraud databases to confirm you are who you claim to be.

Second, we use your data to process deposits and withdrawals. When you request a withdrawal, we use your payment information to route funds back to your original deposit method. We also use your data to detect fraud — for example, if someone tries to withdraw to a different bank account than the one you deposited from, we flag this as suspicious and may request additional verification.

Fourth, we use your data to comply with financial regulations. Many jurisdictions require sportsbooks and casinos to maintain records of customer identity, transaction history, and betting activity. We retain this data for the periods required by law (typically 5–7 years).

Third-Party Data Processors and lucubet

Our KYC verification partner receives your personal information (name, ID number, ID photo) to verify your identity against government databases. This partner is a licensed compliance service provider and uses your data only for verification purposes.

Our hosting provider stores our servers and databases. Our servers may be located outside Indonesia — potentially in Singapore, Australia, or other regions. Your data is encrypted both in transit (SSL) and at rest (database encryption), so even if our hosting provider's staff access the servers, they cannot read your personal information.

We may share your data with law enforcement if required by a court order, warrant, or legal process. We will notify you of such requests unless legally prohibited from doing so. We do not voluntarily share data with government agencies; we respond only to formal legal requests.

Your Rights and Data Access on lucubet

You have the right to access your data. You can view your personal information, payment history, and betting activity in your lucubet account dashboard at any time. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within 30 days.

You have the right to correct your data. If your name, email, or other personal information is incorrect, you can update it in your account settings. Some information (like your national ID number) cannot be changed after KYC verification; if you need to update this, contact our support team.

You have the right to object to data processing. If you believe we are using your data in a way that violates your privacy, contact our support team or your local data protection authority.

Cookies and Tracking on lucubet

We use cookies to improve your experience on lucubet. Cookies are small files stored on your device that allow us to remember your login status, language preference, and betting history. We use two types of cookies: session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year).

Session cookies allow you to stay logged in while browsing lucubet. Without session cookies, you would need to re-enter your login credentials on every page. Persistent cookies remember your preferences so you do not have to set them again on your next visit.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties. You can disable cookies in your browser settings, but this may affect your ability to use lucubet (for example, you may be logged out frequently).

Data Retention and Security on lucubet

We retain your data for as long as your account is active, plus a retention period after account closure. For active accounts, we retain all data indefinitely (as long as you maintain your account). After you close your account, we retain your data for 5–7 years to comply with financial regulations and to investigate disputes or fraud claims.

Your data on lucubet is protected by SSL encryption during transmission and database encryption at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorized lucubet staff can access your data, and access is logged and monitored.

We conduct regular security assessments and penetration testing to identify vulnerabilities. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on protecting your account (for example, changing your password).

Jurisdiction and Policy Updates on lucubet

This privacy policy applies to all users of lucubet, regardless of location. However, our data handling practices may differ based on your jurisdiction. For example, if you are in a jurisdiction with strict data protection laws (like the European Union), we may provide additional rights or protections beyond what is described here.

Our servers may be located outside your jurisdiction. This means your data may be transferred to and stored in countries with different data protection standards. By using lucubet, you consent to this data transfer. If you do not consent, you should not use lucubet.

We may update this privacy policy at any time. We will notify you of material changes via email or by posting a notice on lucubet. Your continued use of lucubet after an update constitutes acceptance of the new policy. If you do not agree with an update, you can close your account and request a data deletion.

Contact and Data Protection on lucubet

If you have questions about this privacy policy or how we handle your data, contact our support team via email or live chat. We respond to privacy inquiries within 5 business days. For formal data access requests or complaints, you can also contact our data protection officer directly.

If you believe lucubet has violated your privacy rights, you can file a complaint with your local data protection authority. In Indonesia, you can contact the Office of the Personal Data Protection (Otoritas Jasa Keuangan) or your regional consumer protection agency. In other jurisdictions, contact your local data protection regulator.

lucubet is committed to protecting your privacy and handling your data responsibly. We use your data only for the purposes described in this policy and comply with all applicable data protection laws in the jurisdictions where we operate. Your trust is important to us, and we take data security seriously.